Returns Policy

If you are not satisfied with your purchase, please contact our customer service team before returning any goods.

You can contact us on 0330 113 5571 or by email at info@tradebedsdirect.co.uk.

All returns must be authorised by Trade Beds Direct before goods are sent back or a collection is arranged.

Business Customer Returns

Trade Beds Direct primarily supplies business customers.

Business customers do not have an automatic right to return goods simply because they have changed their mind. However, as part of our goodwill returns policy, we may accept eligible standard-stock items where we are notified within 14 calendar days of delivery.

To qualify for a change-of-mind return, goods must be:

• unused;
• unassembled;
• undamaged;
• complete with all parts, fittings and instructions;
• returned in the original packaging; and
• in a condition suitable for resale as new.

Assembled Furniture

We cannot accept flat-packed furniture for a change-of-mind return once it has been fully or partially assembled.

Assembly can leave screw marks, fixing marks, compression marks or other signs of use, meaning that the product can no longer be sold as new.

This applies whether the item has been assembled by the customer, a tenant, a third-party contractor or Trade Beds Direct.

This does not affect your rights where a product is genuinely faulty or does not conform to the contract.

Original Packaging

Customers should retain all original packaging until they are satisfied that the goods are correct and free from damage.

Returned goods must be placed back into their original packaging and securely packed for transport.

We may refuse a change-of-mind return where:

• the original packaging has been disposed of;
• the goods cannot be safely transported;
• the goods have been damaged during use, assembly or disassembly; or
• the goods are no longer suitable for resale as new.

Collection Charges

Where a return is not due to a product fault, the customer is responsible for the cost of returning the goods.

You may arrange your own return to our warehouse by prior agreement.

Alternatively, we may be able to arrange collection on your behalf. Any collection charge will be confirmed before the collection takes place and may be deducted from the refund.

Collection charges will depend on the product, quantity, dimensions and collection location.

Refunds

Once returned goods have been received, we will inspect them before confirming the final refund amount.

Provided the goods meet the requirements of this Returns Policy, the applicable refund will then be processed.

Please allow up to 14 days for an authorised refund to be processed following receipt and inspection of the returned goods.

Where a product has been returned damaged, incomplete, used, assembled or otherwise reduced in value, we reserve the right to refuse the return or make an appropriate deduction where permitted.

Assembly and Installation Charges

Assembly, installation and similar service charges are separate from the cost of the goods.

Where an assembly or installation service has already been completed correctly, that service charge is non-refundable if the customer subsequently cancels or returns the associated goods.

This does not affect any rights where the assembly or installation service itself was not carried out correctly.

Faulty or Damaged Products

If you believe an item is faulty or has arrived damaged, please contact us before assembling, modifying or returning the product.

We may ask for photographs, videos or other information to help identify the issue.

Depending on the nature of the problem, we may arrange:

• replacement parts;
• a repair;
• an inspection;
• a replacement item; or
• another appropriate remedy.

Where an issue can reasonably be resolved by replacing a damaged or defective component, we may supply the replacement component rather than replace the complete item.

Consumer Customers

If you are purchasing wholly or mainly outside of your trade or business, you may have additional statutory rights as a consumer.

Nothing in this Returns Policy is intended to restrict any rights that cannot legally be excluded.

Where statutory consumer cancellation or faulty-goods rights apply, those rights will take priority over our Business Customer returns policy.

Purchases From Other Retailers

Trade Beds Direct Ltd cannot issue refunds for products purchased through third-party retailers, distributors or other sales partners.

If you purchased your product from another retailer, please contact that retailer directly regarding your return.

Returning Goods Using Your Own Courier

If you arrange your own courier to return goods to us, the goods remain your responsibility until they are received by Trade Beds Direct.

Trade Beds Direct cannot be held responsible for goods that are lost or damaged during return transportation arranged by the customer.

We strongly recommend using an appropriately insured and trackable delivery service.